GENERAL
Pin Grading
A-Grade/Standards: near perfect, best of the batch pins! extremely minor to no flaws.
B-Grade: more noticeable flaws, such as slightly underfilled enamel, streaks in screenprinting, small dents, etc. still great for wearing on your bag, clothes, anything your heart desires!
Note for wooden pins: small dents in wood, epoxy drips, or streaks in screenprinting! Rare and usually not noticeable.
Note for acrylic charms: misprinting, small gaps in the paint or tiny bubbles.
C-Grade: obvious flaws, such as very underfilled enamel sections, large streaks, chipped plating, etc.
Reminder: pin grading is extremely subjective and typically based on the overall quality of each batch, as the comparisons are made relative to those in the same batch.
Return Policy
At this time, we are not accepting returns; all sales are final after shipment unless we made a mistake on our part! If there are any other issues, please reach out to us as soon as possible via contact form or Instagram.
Pre-Orders
Pre-orders usually take 1.5-2.5 months to arrive depending on product type. Please check our Instagram story for all updates about production progress.
Shipping
Where are you shipping from?
We are shipping from California, USA!
Do you ship worldwide?
Yes, unless you reside in a country that is under USPS shipping restrictions! Please check this link to see if your country is included on the list of international shipping restrictions due to COVID-19.
Are combined orders allowed?
Yes! Please reach out to us via contact form, email, or Instagram about combined orders.
Intellectual Property
All designs, artwork, website, and social media content are created by and hereby property of MOONAMI unless stated otherwise. Please do not reproduce, print, or use any content from these sources for anything other than your own personal, non-commercial use. Any theft of intellectual property will be taken seriously and necessary actions will be further taken.